Customer Care
Frequently Asked Questions
Shopping should feel effortless. Here are quick answers to the questions we hear most often.
How do I track my order?
When your order ships, you’ll receive an email containing your tracking link. You can also visit our Order Tracking page to access your customer account.
What is your return policy?
GirlKoded has a 14-day return policy. Please review our Return Policy for eligibility, exclusions, and return instructions before sending anything back.
Do you offer free shipping?
Free standard shipping is available on qualifying U.S. orders of $100 or more. Any available shipping methods and charges will appear at checkout.
Can I change my shipping address after ordering?
Please contact us as soon as possible. We’ll do our best to help before your order ships, but address changes cannot be guaranteed once fulfillment is underway.
How do I contact customer care?
Use the Contact Us page or email help@girlkoded.com and include your order number when your question is order-related.